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Noticeboard

Closures For Training 

We are closed for staff training on the following Tuesday afternoons from 1.00 pm:

19th September 2017

17th October 2017

21st November 2017

19th December 2017

Our Commitment to You



  • We aim to provide a personal, friendly and confidential service to our patients.

  • We will treat all patients equally with dignity and respect.

  • We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice may be made.

  • We aim to keep patients informed of our services, their rights and any other information which directly affects health treatment.

  • We will offer access to our services in line with the patients’ assessed need.

  • We will keep abreast of advancements by attending regular training sessions and updates.

  • We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us.

  • We operate a practice complaints procedure which may be used in confidence.

  • We welcome and consider all feedback from patients on our services.


 


Please Help us to Help You



  • Keep appointments made with us or cancel in plenty of time.

  • Only request a home visit if too ill to attend surgery.

  • On arrival check in by using the automated patient check in (located on the wall opposite reception) or report to a receptionist.

  • Bear with us if there is a delay - this may be due to another patient needing additional time or an emergency. We will try and keep you informed of anticipated delays.

  • Use our service responsibly and do not expect immediate treatment for non-urgent / routine conditions.

  • Utilise the services of other professionals in the practice - the GP is not necessarily the most appropriate person to see.

  • Use other avenues of help - pharmacy, NHS Direct etc where appropriate.

  • Allow sufficient time for processing of repeat prescription requests and do not pressure staff to process unauthorised medication requests.

  • Keep us informed of any name, address and telephone number changes.

  • Treat us with respect. We will not tolerate verbal or physical abuse .

 
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