SystmConnect – Go Live – 28/03/25

From Friday, 28th March 2025, we will be switching to a new online consultation system, SystmConnect—AskMyGP will no longer be available. The system will be open from 8:00am for all clinical requests and will be closed once we reach maximum capacity for patient safety. Over the coming months, we will be working hard to increase the opening hours of the system. SystmConnect will be open all day from 8:00am – 6:30pm for all admin requests.

Our new system will be accessible via the Nettleham Medical Practice website. If you are a SystmOnline user, you will be able to submit requests from this system. You do not need an account to submit a request. If you do not have online access, one of the reception team will happily submit a request on your behalf.

🩺 How It Works:

🔹 All requests will be triaged, and based on priority, you may be offered:

✅ A face-to-face appointment

✅ A telephone appointment

✅ An online response

✅ Signposted to an appropriate healthcare provider such as a Pharmacy

✅ Self-care advice

🔹 Acute requests will be assessed and completed within 48 hours.

🔹 Routine requests will be assessed and completed within 2 – 3 weeks.

Please bear with us in the coming weeks whilst we make adjustments to make the service as accessible as possible.

Thank you for your patience as we transition to this new system! 😊