Ordering and Collecting Your Medication from Cherry Willingham Surgery – an update for patients eligible for “Dispensing”
We’re making some changes to how your prescriptions are prepared when you order medication to collect from Cherry Willingham Surgery if you are eligible for “dispensing” (which applies if you live more than a mile from a chemist). Over the last couple of years the number of actual prescriptions that are dispensed from our Cherry Willingham dispensary has declined and with the increase of electronic prescriptions, the practice has looked at various options in order to improve our efficiency, safety, sustainability and to utilise our staff in the most appropriate way. Therefore the practice has decided to move to a ‘hub and spoke’ model of dispensing for our Cherry Willingham site with effect from Monday 4th November 2019. A lot of the high street pharmacy companies have been doing this for some time now.
From Monday 4th November 2019 all the medications requested by Dispensing patients will be prepared at the Nettleham Surgery and then sent across to Cherry Willingham Surgery to be collected.
You should notice no difference to the service that you receive as you will still be able to leave your repeat prescription requests at Cherry Willingham and collect your medication from there after 48 hours as is the case now.
A member of our administration team will be at the Cherry Willingham site every day and a dispenser will be there between 11:30am – 12:30pm, Monday to Friday should you have any queries or wish to speak to one of the dispensers in person.
The dispensers are available to speak to over the telephone from 8:00am – 6:30pm every day by phoning (01522) 751717 and choosing option 5, and you can still order repeat medication via our dedicated 24 hour prescription line (01522) 754649 or online.
Lincolnshire Care Services Directory
Care Choices provide a directory detailing care options available in your area. It contains information about services delivered by the council, local useful contacts and details of care homes and home care across Lincolnshire. View the directory here.
We have created a new patient directory full of useful information about the types of appointments available at the surgery, what clinics we hold and how to access your results. The directory also provides details of other services and providers available in the area so that you can best choose who can help you.
Click here to view an electronic version of the directory, or pop in to surgery to pick one up.
Connect to Support Lincolnshire
Connect to Support Lincolnshire is a new website set up to help you find the right service. It includes a provider directory, information and advice. Click here to visit the website.
Extended Hours Arrangements
Nettleham Medical Practice is pleased to announce that from 1st September 2018 patients will be able to book routine appointments on Saturday and Sunday mornings and weekday evenings until 8pm.
The revised service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.
The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods.
Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness and medicines reviews.
The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice and may not necessarily see their own GP.
In our locality, appointments are available between 6.30pm and 8pm Monday to Friday and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday – Friday)
To arrange an appointment or for more information on when and where appointments are available, speak to the practice receptionist.
General Practice Awards 2018
We want to say thank you to everyone that submitted compliments about our practice and teams to the General Practice Awards 2018! Here's a selection of the lovely comments.
"An excellent facility, giving splendid service to the local community. From the first contact with the receptionist to the consultation with Practice Nurse or GP, it is almost a joy to be ill!"
"Exceptional surgery...quality caring at its best!...I feel confident that I am being looked after."
"The very best surgery - all the staff are so caring, especially in times of stress."
"The team at Nettleham Medical Practice are fantastic, so caring and friendly. I have always been able to get an appointment when needed as they go out of their way to fit you in."
A new website and app have been launched in Lincolnshire to help people find the most appropriate health care service for their medical needs. It is designed to allow patients to identify their symptoms or condition before displaying the most appropriate treatment for them.
The website can be accessed via www.asaplincs.nhs.uk and the ASAPLincs app is available on both Apple and Android devices and can be downloaded via the app store.
We are delighted to have been awarded a Bronze Award from Green Impact for the work we have done to improve our sustainability and environmental impact!
The practice took part in the programme which was developed as a collaboration between the University of Bristol, the Royal College of General Practitioners, HEE South West and the National Union Students.
We have been working through a toolkit and making changes in our practice, including maintaining our solar panels, reviewing the medication we prescribe, reducing our paper-usage, implementing an inhaler recycle scheme and much more.
Carers Quality Award
The Practice has been formally recognised for its support to unpaid carers.
During a presentation on Tuesday 20th March 2018, the practice received the Lincolnshire Carers Quality Award from the Lincolnshire based organisation, Every-One.
GP Practice of the Year
The practice is delighted to have won ‘GP Practice of the Year’ at the Lincolnshire Health Awards 2017.
You can read more about it here.
Text & Email Service
As you may already be aware the practice is now able to provide SMS text messages confirming appointment details. We have also moved to a new system which enables the practice to contact patients by text and email for non-urgent matters such as health promotion campaigns, repeat prescriptions and referrals. This will enable patients to be contacted quicker than the traditional route of posting a letter as well as being more environmentally friendly.
In order to benefit from this new service, we require consent from you to receive text messages and email and also need to ensure that the contact details we have on record for you are correct. A Patient Communication Consent Form can be downloaded or collected from either of the practice sites.
The practice will launch this new scheme on December 1st. This will see reception staff being renamed as Patient Care Advisors after receiving active signposting and care navigation” training.
The system will see the Patient Care Advisors asking more questions of patients at the point of booking appointments, to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.
This new process is about ensuring that patients are screened to see if they need clinical input or if a different member of the practice team could help them. Those needing to see a clinician are either booked an appointment with the most appropriate person within the practice, such as an Advanced Nurse Practitioner or a Practice Nurse, or signposted to an alternative service provider such as a community pharmacy.
Not all medical conditions require being seen by the doctor, so by making sure the patient is seen promptly and by the correct clinical staff has huge benefits to the patient’s health but also to the system as a whole.
Currently, a lot of a GP’s time can be taken up by seeing patients with conditions that do not warrant an appointment with a doctor and which could be dealt with by an alternative healthcare professional. This would then free up an appointment with a GP for a patient who really needs it.
The practice believes it will also help to increase the awareness of patients on how to treat minor conditions and illnesses themselves, as well as increasing their understanding of the local services available to support their health and wellbeing.
Once the changes come into effect, patients who call or visit the practice seeking medical attention will be asked for more information about their health and care needs by one of the Patient Care Advisors.
Our reception staff have undergone training to become Patient Care Advisors to enable them to know what questions to ask to be able to identify the best treatment pathway for the patient’s needs.
It is important for patients to understand they are not being nosy and the information being asked for is very much in their best interests.
Click here to view our latest CQC report.
Domestic Violence Scheme
Are you concerned someone you know may be in a relationship and is at risk of domestic violence/abuse?
Are you worried your partner/ex-partner could be abusive?
Through the Domestic Violence Disclosure Scheme there is now a way you can make enquiries with the Police and gives you the right to ask if your partner/ex-partner has a history of domestic abuse. Should you wish to make an application call Lincolnshire Police on 101 or visit your local police station. You can also ask the police for information about domestic violence/abuse support services available in the area. Find out more at https://www.lincs.police.uk/reporting-advice/domestic-abuse/.